I designed a template in Canva and connected it through Cloudflare. Since then my website is no longer available and neither am I able to log in to my website. The Canva page is working.
This notification shows up in Cloudflare. I have no idea if this has anything to do with it:
Recommended steps to complete zone set-up
Some of your DNS-only records are exposing IP addresses that are proxied through Cloudflare. Make sure to proxy all A, AAAA, and CNAME records pointing to proxied records to ensure your origin server is fully protected.
When I go to my website (www dot rawfoodfeast dot com) this shows up: Not found (404 That means the page you’re looking for doesn’t exist.
Needless to say, I am not happy with this and I’d love for my website to show up again and to be able to login to my site.
Thanks for your support,
Welcome to the Cloudflare community support forums!
You can’t connect the same domain to load a site from your hosting provider and also from Canva. You can connect the apex domain (eg example.com) to one provider and a subdomain eg blog.example.com) to another provider – but you cannot have the same address going to different providers.
So, I fear that in connecting your domain to Canva, you have effectively disconnected it from your hosting provider.
To restore your site, you’ll need to restore the DNS records you previously had pointed to your hosting provider. Contact your hosting provider if you don’t have this information, and follow the guide below to add the appropriate records in your Cloudflare dashboard:
I removed the connection with Canva. I simply want my site back. Now, that I removed it my site is still not working. I get this when I look up my website:
DNS points to prohibited IP
You’ve requested a page on a website (rawfoodfeast dot com) that is on the [Cloudflare] network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare’s system.
What can I do?
If you are the owner of this website:
you should [login to Cloudflare] and change the DNS A records for rawfoodfeast dot com to resolve to a different IP address.
I seriously have no idea how to resolve this. Is there someone who can actually help me to get my site back? I feel quite sad about this.
Unfortunately, removing Canva’s custom domain connection does not automatically restore your Cloudflare DNS settings to what it was before the connection was activated.
You’ll have to manually point your domain to your hosting provider by following the process I outlined earlier.
Hi George, I get that haha but I simply don’t know how to go about. I just hired someone to get this fixed for me.
Thanks for your help. I appreciate it so much. Have a great day
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