Issues with R2 Storage Accessibility

Hello Cloudflare Community,

I’m reaching out for some assistance regarding a peculiar issue we’ve been experiencing with our R2 storage. We received reports from our users about inaccessible content.

The problem is specific to different regions:

  • All users in Turkey are unable to access the stored content.
  • Some users in the USA and parts of the European Union are also facing similar issues.

Here’s an example of a link that is not working for them: https://pub-108c30bf710e4414952b6ef052b2ce20.r2.dev/effects/-KqDnSCpAkY5iopAZlD3/img_hdpi.png

We’ve checked our configurations and haven’t found any changes or errors on our end that could be causing this. The issue seems not to be isolated to these specific regions, and it’s puzzling why it’s happening.

I’m looking for insights or similar experiences from the community. Has anyone faced a similar situation? Any tips on troubleshooting or resolving this would be greatly appreciated.

Thank you in advance for your help!

What errors are they experiencing?

Additionally the r2.dev URLs are not recommended or supported for production use cases so could you try adding a custom domain and using that instead?

Thank you so much for your help! It seems the custom domain resolved the issue, thanks again :slight_smile:

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