Issues with proxy and the domain name

We have a new website we have added to our Cloudflare account. All the settings are exactly the same as current websites pointing to our server. If we have proxy turned off, the website loads correctly. If we have proxy turned on, then the website points to a shopify error page.

What would the cause of this be? The website is built using WordPress on our server.

If your domain was used by Shopify in the past then it’s probably still under Shopify’s SSL for SaaS offering - you’ll need to contact Shopify and get them to remove your domain from their account.

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