Issues with integrately.com

We have recently moved a wordpress site to Cloudflare - that has an integration with “integrately.com” the support team is saying they cant connect to the site because of Cloudflare - and have asked for their ip addresses to be “whitelisted”
we have added their supplied ip addresses in both firewall allow rules and ip access rules - but they still seem to be having issues.
Has anyone else encountered issues with the platform and wordpress
regards
Westa

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