Issues with Fido mobile and app

Hi there,

I was about to install the app for Android but for some reason it says that my network does not support it. It works perfectly on WiFi but it seems to be an issue with the provider. Is there a reason why it would be blocked? Here is the link for diagnostic test cloud flare provides

I also need to specify that I can use when I go through a VPN. It works with PIA and my home VPN.

I have a similar issue with Fido since it’s on same network as Rogers. But I have a oneplus 6 with the latest version of Android.