Issues with DNS records not updating on a domain purchased through Cloudflare

Website, Application, Performance DNS & Network
1

What is the name of the domain?

‘laperleaesthetics.co.uk’

What is the error number?

N/A (No specific error number)

What is the error message?

N/A (No specific error message, but incorrect IP responses are observed when pinging subdomains)

What is the issue you’re encountering

I recently purchased a domain directly on Cloudflare, and I’m facing an issue where adding or updating DNS records doesn’t seem to work, even after turning off the proxy. Additionally, when I ping any subdomain (e.g., anything.example.com), it responds with a Cloudflare IP address, even though no DNS records have been added for that subdomain. I have tried to use DNS records pointing to a normal IP address with the proxy off, but it doesn’t work either.

What steps have you taken to resolve the issue?

1- Added and updated DNS records in the Cloudflare dashboard.
2- Turned off the Cloudflare proxy (set to DNS-only).
3- Verified the DNS settings and tried various configurations.
4- Pinged subdomains to test DNS propagation.

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

1- Purchase a domain directly on Cloudflare.
2- Add or update DNS records in the Cloudflare dashboard.
3- Turn off the Cloudflare proxy for those DNS records.
4- Ping a subdomain (e.g., anything.example.com) to check if it resolves correctly.
5- Observe that the subdomain responds with a Cloudflare IP address despite the configurations.

2

As you say, your records appear to be proxied…
https://cf.sjr.org.uk/tools/check?be122c5a0b7241628a6c8d14262416b0#dns

…including a wildcard record. Did you set a wildcard record or is that strange behaviour as well?

For completeness, can you show a screenshot of your Cloudflare DNS records?

Can you try to pause Cloudflare to see if this removes the proxy?

3

Thanks for your advice here.

I have removed all the proxies from the records as below:

image
image1628×881 48.6 KB

Still, returning Cloudflare IP when I ping it. The weird thing is that you can try to ping any subdomain, although there is no record for them!

E.g. ping anything.laperleaesthetics.co.uk

4

I think you’ll need to raise a ticket to get Cloudflare to look at this one.

2 Likes
5

Hi @cloonan , I would greatly appreciate your assistance, as I have raised two tickets but have not yet received any response or solution regarding this issue.

Tickets ID:
01056086
01063889

6

I’ve escalated that to the support team. In the future, please don’t create multiple tickets for the same issue. I can promise you that it won’t speed up the process if everyone creates multiple tickets.

2 Likes
7

Hi @makan,

Your support ticket was escalated to our Engineering team.

We will get back to you as soon as we have an update.

2 Likes
8

Hi @makan,

We have replied to you in the case 01063889.

Could you please confirm if this issue is solved?

Thanks in advance.

2 Likes
9

Hi @malmeida , I can confirm that the issue has now been resolved. Thanks for your help :pray:

2 Likes
10

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