Zoho has a landing funnel sales page that allows me to put a custom domain/subdomain so that users will be able to see my domain etc…
I have added the domain to this but it will not accept it. I have contacted Zoho support and had their developers on the line who said that it is something to do with the hosting and I need to contact cloudflare.
Second part of this is that this domain has been pointing to circle.so until I tried to create the subdomain for the first part. CIrcle also host on cloudflare for their domain and so I have had to use the bypass proxy to be able to create a CNAME to be able to point my domain there so that I can use it as a custom domain.
Zoho says that the redirect and the hosting are causing issues s they have checked on their end and that I need to get support from cloudflare.
So, this is what I have done so far:
I removed the cname in cloudflare and checked to see if the landing pages would then accept my domain - which it didn’t
I then removed the custom domain setting in circle so that it didnt redirect to my domain and then checked in zoho landing pages and it is still not being recognised.
so the domain is still in cloudflare with nothing pointing to it yet I can’t add the domain to zoho landing pages to then get the credentials of a subdomain so that I can then point the domain properly.
The above image is from Zoho tech saying that the my domain shows this and thats why they cannot see it as a custom domain in zoho landing pages. They asked if my domain was active and valid. The above is showing even though there is no cname and even though I have removed the redirect to the circle community portal
thanks - I have added the cname and circle have updated the custom domain so it should all be working now - please confirm.
As for zoho: the process is that you need to add a domain first, once it recognises this, then you can add the subdomain only and they give you details to create the target entry - but it isnt recognising the domain