Hi, I own the domain cat.ax, and am having trouble adding the domain to Cloudflare. When attempting to add the site, I get the error “We were unable to identify cat.ax as a registered domain. Please ensure you are providing the root domain and not any subdomains (e.g., example.com, not subdomain.example.com)”.
I’ve followed the standard troubleshooting steps on this page already, the domain does appear to have NS records set, currently I have them pointed to digitalocean nameservers.
I believe Cloudflare is refusing to let me add this domain as it is an unusual case as it is on the public suffix list. Is there any way I can add my domain to Cloudflare anyways? How do I get in contact with support?
Get it removed from the PSL is the correct way. Is there a reason the domain is on the PSL? I recall this being discussed previously, and I think you cannot have a certificate issued for a domain that is on the list.
Effectively in this care you are asking Cloudflare to host DNS for a TLD unless you just wanted Cloudflare to proxy web requests for specific sites in a CNAME setup while you continue to host DNS elsewhere.
In this case, it may be that the TLD is so small that it wouldn’t be difficult to manage if Cloudflare were to decide to do so, but would one really expect that the operator of .com could drop their TLD onto Cloudflare without some kind of planning and coordination?
In this case at a minimum Cloudflare would need to be able to ensure that nay child domains using the service weren’t negatively impacted by the nameserver pair assigned to the parent.
Is there no way to get the issue escalated and contact tech support without being on an enterprise plan? The domain is low traffic and there will likely just be a single wildcard A record (*.cat.ax). The reason for me wanting it to remain on PSL is that users will be able to host content on subdomains of their choosing on it, and I would like to keep security features that being on the PSL offers, such as cookie scoping.