Issue with White Label CNAME domain


I’m having an issue with a CNAME record for a white label service provider that uses Cloudflare SaaS.

The error is a 520 error, says there is an unknown connection between Cloudflare and the origin web server. The 3rd party service provider says the issue is on my end because I also use Cloudflare for DNS.

I do not have the proxy on, and it seems I can resolve the issue by clearing the Chrome cache but the problem returns days later. Issue does not happen in Safari.

Is there anything on my end that I can do, or is this an issue on the service providers side?

Kind regards,

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