Issue with website redirection after switching from Bomgar Appliance to ScreenConnect Cloud

We have an SSL certificate from GoDaddy for a Bomgar appliance onsite at help.company.com. We recently moved to ScreenConnect cloud solution and would like to change company.screenconnect.com to help.company.com. I created a CNAME record in Cloudflare for this but getting an SSL error “NET::ERR_CERT_COMMON_NAME_INVALID” whenever I go to help.company.com. Am I doing something wrong? Why isn’t the website redirecting?

It appears BeyondTrust has an “interesting” implementation to say the least…

https://docs.connectwise.com/ConnectWise_ScreenConnect_Documentation/Get_started/Knowledge_base/Use_your_own_URL_with_a_cloud_instance

You could set up a forwarder or redirect to company.screenconnect.com but they don’t actually appear to support white labeling.

Whether that’s the source of your issue :person_shrugging: without the actual FQDN it’s not possible to test.

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