Issue with SSL custom Cert

[rodrigo11]

What is the name of the domain?

.

What is the issue you’re encountering

I have using a custom Edge SSL Cert but I have an issue because Cloudflare downgrade my Business Plan to a free plan, I need to update in a couple of days the SSL Cert because the one I have will expire but I cand not upload because I’m in free plan I try to upgrade but system say that I have balance issue but I have all my invoices paid so I very worry the SSL cert will be expire I can not upload the new one my web apps will stop working because they need the specific SSL cert as I can not update it I will have to disable proxy protection so all will be unprotect, I’m no know where to contact to solve this, billing support not reply tickets, I can not create a new support ticket because my plan is still as free plan even though I have my bills paid and I want to pay for the plan, the system insists that I have a balance against me when I have all the bills paid. So someone can help I have support case (01391168) that never get a reply, please any one can help?

What is the current SSL/TLS setting?

Off

[MariG]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[rodrigo11]

But the billing support team hasn’t replied to any of my tickets. I’ve been trying for a long time without getting an answer.

I’ve been waiting for weeks for someone to help me. Is it really that difficult for someone from the Cloudflare Team to escalate the case to the billing support team?

[8bitUpsurge]

Same goes for me, I have created a support case for a long time now, and they haven’t responded, it’s a critical issue too, our waf new version is not available, hence we can’t benefit from it and the new dashboard.

[rodrigo11]

I’m still waiting too. Can’t believe no one’s said anything yet

[8bitUpsurge]

Same goes for me, complete silence as of now.