Issue with Site Not Found and Cloudflare

If a new user tries to visit a direct link on my website, “example.com/store/productxyz,” They will receive the following error:

However, if the user goes to the homepage “example.com” and then to the direct link, the website works properly. The issue only occurs on a new IP address. Also, if the user clears their Cache, the issue is resolved.

My developer(s) told me it was a Cloudflare issue.

Can you provide your actual domain name so we can take a look?

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The direct link worked for me the first time I clicked it.

I also copied the URL and pasted it into a different browser and even switched to a different ISP, and the URL still worked instantly.

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