Issue with rDNS errors

When I check my websites on https://intodns.com/ it gives me.

ERROR: No reverse DNS (PTR) entries. The problem MX records are…
And then gives me a list of them.

My set up is:

  • My hosting company obviously hosts my websites
  • My DNS with my hosting company is set up so all emails go to Google/Gsuite
  • And I’m using Cloudflare as well

I’ve spoken to my hosting company who said I needed to speak to Cloudflare about it. Question is: when it comes to rDNS how do you know what details to add to the PTR record particularly given the above set up?

I’m confused as to how to work out what details I need to add to cloudflare and does this need to be mirrored with my DNS setup?

Hope this makes sense, as I’m new to this.

Thanks in advance.

Cloudflare does not, and can not provide PTR records for anything on your domain…unless you’re an Enterprise customer using Cloudflare’s DNS Firewall product for an on-premises DNS server.

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