Issue with Proxy Status – Web Page and Mail Issues

Website, Application, Performance
1

What is the name of the domain?

What is the issue you’re encountering

Issue with Proxy Status – Web Page and Mail Issues

What steps have you taken to resolve the issue?

Dear Cloudflare community,

I am experiencing an issue with my DNS records. Currently, some of my DNS records are set with the Proxy status as “DNS only.” However, when I switch the Proxy status to “Proxied,” the web page goes down, and I am unable to access it. Additionally, there are issues with the email functionality.

Could you please explain why this is happening and provide guidance on how I can resolve it?

Thank you for your assistance.

Best regards,

What are the steps to reproduce the issue?

Dear Cloudflare community,

I am experiencing an issue with my DNS records. Currently, some of my DNS records are set with the Proxy status as “DNS only.” However, when I switch the Proxy status to “Proxied,” the web page goes down, and I am unable to access it. Additionally, there are issues with the email functionality.

Could you please explain why this is happening and provide guidance on how I can resolve it?

Thank you for your assistance.

Best regards,

2

You haven’t given any information about how the “web page goes down”, but the most common reason for newly added sites is “too many redirects” so check your SSL/TLS setting is set to “Full (strict)” in your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls

There is no MX record for your domain so you will need to add that to your Cloudflare DNS…
https://cf.sjr.dev/tools/check?c659dd9dc80b4a428c91d67d7cf8c6f4#dns-mail

3

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