Issue with google certificate, can't change it

Website, Application, Performance Security
1

Hey there,

We are experiencing issues since our SSL certificate was renewed and comes from Google Trust Services. This is very much similar to this issue:

https://community.cloudflare.com/t/google-trust-services-edge-certificate-not-trusted/509780

Can’t request our own API with a java client, some customers can’t access either (we don’t know their device at this point).

How can I order a new certificate from some other authority?
Can I deploy the backup certificate?

Interestingly I tried buying Advanced Certificate Manager and it fails with this error:
Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned. (Code: 1322)

4

Can you open an account ticket here, https://dash.cloudflare.com/?to=/:account/support and share the ticket number? The banned message makes me assume you’ll need to engage our Trust & Safety team, but we can start with a ticket and the engineer can route it to T&S if needed.

5

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