Issue with CNAME setup for Mailchimp


#1

Mailchimp requested to create a CNAME record for k1._domainkey.mywebsite.com with this value dkim.mcsv.net

I created it but mailchimp still fail to authenticate even after 48h
https://www.dropbox.com/s/aidz1jq5g90o60q/Screenshot%202018-09-12%2009.28.51.png?dl=0

What should I do?


#2

Your DNS configuration looks correct to me.

Can you confirm you don’t have CNAME flattening for all subdomains enabled?


#3

The only options available are:
Flatten all CNAMEs (option currently selected)
Flatten CNAME at root


#4

Allright. You need to select Flatten CNAME at root for Mailchimp’s system to detect that your records are set up.


#5

It worked.
many thanks.