Issue Upgrade Plane

I trying to purchase a business plan subscription however we keep getting the message “Zone is unable to be upgraded at this time.

Hi @user3778,

Did you contact [email protected] as the message suggests? If so, do you have a ticket number from that?

Yes I contact with @billing but not help me yes i have ticket number this 1258

Can you post the ticket number you received in the email autoresponse?

Yes I received this request (#2289311

Thanks. I’ve added that to our escalations.

Hi @user3778,

Please reply to the ticket created from the Super Admin email for this domain so that our team can help you with your issue. Also note that you would need to be logged in as the Super Admin for the account to process the upgrade.


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