Issue Updating DNS Record

What is the name of the domain?

What is the issue you’re encountering

Can’t add DNS record for an online quiz I’m trying to connect

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Add record: CNAME / www / dns.scoreapp.net

Screenshot of the error

The error message means that www already has A, AAAA or CNAME records so you’ll need to delete those records before you can add the CNAME.

You can show a screenshot of your DNS records if unsure.

1 Like

I’m afraid to remove anything that’s pointed to the primary domain. Just want to connect the quiz to the website - are you not able to have more than one CNAME?

No, that is determined by the DNS standards and Cloudflare therefore won’t let you do it. A CNAME tells the requester that they should go to another DNS record to resolve it so there can only be one CNAME (and also no other record types) for that hostname.

You can use quiz or another subdomain instead so your website is still available at the domain and www.

So, do this instead: CNAME / quiz / dns.scoreapp.net ?

Yes, then that runs on a different subdomain. Ensure the target host provider is configured to answer for quiz.fifthavenuebrands.com.

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