Issue to pay account

General Billing
1

hello, im trying to pay my bills with cloudflare, but im having the follow error message

Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time. (Code: 1258)

Please, help!!!

3

What happens when you click on that link?

4

send me to cloudflare support. To create a ticket.

5

Then that should be your next step: Open a Billing ticket.

1 Like
6

i did, but stay awaiting.

7

Im still with issues. Help.

8

i have this message at top of page:

Your debt seems to have been paid in full, and we’re currently processing in order to remove your account restrictions. Thank you for your patience.

And still with issues, i have a lot of clients.

1 Like
11

Hi there-

Hope you are doing well! Sorry for the delay here. I just responded to your ticket. I am currently working on removing the restrictions on your account and the domains associated with it. I will respond as soon as I have finished removing them.

Thanks,
Purnima

2 Likes
12

Hi again-

We have removed all the account restrictions. You should be all set.

Thanks,
Purnima

2 Likes
13

2 posts were split to a new topic: Ticket need billing assistance

15

Hi @jmc.santos03, your topic has a solution here.

Let us know what you think of the solution by logging in and give it a :+1: or :-1:.

Solutions help the person that asked the question and anyone else that sees the answer later. Login to tell us what you think of the solution with a :+1: or :-1:.

16

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.