What is the name of the domain?
waterworld.vn, waterworld.com.vn
What is the error number?
What is the error message?
The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)
What is the issue you’re encountering
I am seeking assistance with an issue I encountered while attempting to re-add domains my Cloudflare account
What steps have you taken to resolve the issue?
Dear Cloudflare Support Team,
I hope this message finds you well.
I am writing to seek assistance with an issue I encountered while attempting to re-add domains to my Cloudflare account. The domain was previously deleted by Cloudflare on 2024-05-25T00:06:28.958104012Z.
I have followed the instructions provided in the article “Why was my domain deleted from Cloudflare?” and attempted to re-add the domain to reinstate its existing configuration. However, I am encountering the following error message:
“Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)”
Despite having successfully added other domains to my account, this specific domain is presenting an issue. Could you please investigate why this domain is encountering this restriction and advise on how I can proceed to resolve this matter?
Your prompt attention and assistance in resolving this issue would be greatly appreciated.
Thank you for your support.