Hi Team,
I writing this to Technical Team to notify that, for the past four days we are facing a major issue in our App because of Jio network. But the issue is happening only in Android mobiles(JIO Network Connected devices) only. In our platform there are more than 3 lakh users. Users how all are using Jio network, they are facing slow loading problem. This is happenig in jio network only, comparing to BSNL Vodafone and Airtel, the API response speed is maximum 3 seconds, but in jio network the API response time taking more than 2 minutes. Also, Socket connectivity not working in Android app(JIO Network Connected devices). This is the first time we are facing this kind of issue. In past 4 days our business got down upto 75 percentage. Our platform is mainly targeted on Indian users. In India most of the peoples are using Jio network. There are lots of tickets raising because of this issue, we cant able to answer the users.
Our team didn’t find any solution for this. Kindly support us to fix the issue. Our Team is waiting for your reply. kindly foraward this mail to the Technical Team. I hope you will take this seriously and help us to resolve the issue. Please keep me updated on the progress and any further actions that are required from our end.