Issue from Russia


#1

Our website is not visible from russia. Have you got any suggestion?


#2

Did you update your DNS recently?


#3

I think no…why?


#4

Usually takes some time to update. What is your domain?


#5

We didn’t do nothing. We received a message by our users that are not able to see the website…


#7

If I try adding a third level domain that point directly to the vps it could be a valid test?
thank you


#8

Although the nameservers are correct. :orange: is not activated, and traffic is not handled by Cloudflare.


#9

I have disabled it right now to do a test…I don’t know how to solve the issue


#10

The issue is related to cloudflare ips.
As soon we have disabled the cdn all works fine.


#11

Activate cloudflare, and then let us know which IP is given to your address.


#12

I’m not in russia…


#13

Some ISPs in Russia block Cloudflare IP addresses.

What error are your visitors seeing?


#14

the website was completely unreacheable… After I disabled cloudflare all works fine but we need the cdn…


#15

we have enabled the cdn and we check that the blocked ip is 104.25.249.103. you can see it filling in the form here https://isitblockedinrussia.com/


#16

Good to know that checker exists. So it’s an ISP issue.


#17

I tested several ips used by Cloudflare :orange: and they are not blocked, but 104.25.249.103 is, because of a different domain.

My suggestion is that you contact :orange: Cloudflare Support and request a different IP address range allocated to your website, this should work.


#18

the questions myself too, no experiences?


#19

we are moving to another service…


closed #20

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