A client isn’t able to connect their Gmail (G Suite) account to their Outlook using IMAP. They’re receiving a “unable to connect to incoming server”.
We’re using Cloudflare for the DNS service (free). I’ve setup the MX records. Will include a picture below. However, nothing is working yet.
We’ve ‘enabled’ IMAP on the Gmail settings, but still no go.
I’ve chatted with Google support (it felt like I was chatting with a robot posing to be a person ), and they said our MX records were correct.
They’re hosted with FlyWheel and their domain is registered with another company, not Google or Cloudflare.
We’ve been stuck on this for more than a week now.
Do you have any advice?