Issue cname wuth intercom

Need help for my my domain help.earlyventures.com

I am writing to seek assistance with an issue we have encountered regarding our domain, help.earlyventures.com. We have been using this domain to point to an article on Intercom via a CNAME record. This setup previously functioned without issues but has recently started showing an “Error 1014: CNAME Cross-User Banned”.

After consulting with Intercom support, it was suggested that the issue might be related to a configuration within Cloudflare, specifically pointing towards a potential CNAME record misconfiguration or a policy restriction on CNAME records across different Cloudflare accounts.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.