I am sorry to hear you’re experiencing such issue.
The correct was is to create a Billing Ticket here https://dash.cloudflare.com/?to=/:account/support by selecting Billing, therefore share your ticket number with us so we could escalate your case to he team. Thank you in advance.
The zone was deleted and i got an email notification that the domain is deleted.
If i add it again under free plan, it says “You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
when i add a zone, it shows this error
What steps have you taken to resolve the issue?
i keep trying but it doesn’t go past the part where i get to choose what plan to use.
when i choose free plan, it says : You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
when i choose any of the paid plan : Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.
the URL states there’s a billing issue under observation but no updates after oct 9th: https://cfl.re/3VUQyyL
Billing issues requre a Billing ticket with Support
im only getting automated response from the ticket submitted.
unfortunately, the latest automated response is telling me that the ticket will automatically close.