Issue Adding Site to Cloudflare

Hello, I’m trying to add a new site to my Cloudflare account. I’ve successfully added many sites before, but this time I’m encountering an issue. I’m trying to add a website with a full domain name like “”, and I’m getting this message:
“This web property cannot be added to Cloudflare at this time. If you are an Enterprise customer, please contact your Customer Success Manager. Otherwise, please email [email protected] with the name of the web property and a detailed explanation of your association with this web property.”
Additionally, when I try to add “”, I receive the message:
“Please ensure you are providing the root domain and not any subdomains (e.g.,, not” can anyone help please?

Hello, we can’t help with that here—you need to follow the steps in the error message.

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