ISP Blocking 1.1.1.1

Greetings!
I Attempted to change my F.W DNS. to use 1.1.1.1and was unable to do so. Pings to address fail. Tracert is as follows:

Tue Jun 04 2019 15:27:09 GMT-0500 (Central Daylight Time) - Test Started
traceroute to 1.1.1.1 (1.1.1.1), 30 hops max, 60 byte packets
1 * * *
2 24.100.52.181 (24.100.52.181) 10.241 ms 10.120 ms 9.998 ms
3 24.100.53.192 (24.100.53.192) 11.899 ms 11.780 ms 16.045 ms
4 24.100.53.163 (24.100.53.163) 15.818 ms 15.708 ms *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

I called my ISP and was told I was only allowed to use Google DNS and got 5 different excuses as to why I can’t use CloudFlare DNS and an outright denial that they weren’t blocking it. Any help would be appreciated.

We can’t make your ISP do anything, but we can suggest that you get a different ISP.

I am curious as to what those five different excuses were.

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Unfortunately I am stuck with the ISP at least for now. They are the only provider in my area.

  • Initially, they claimed they weren’t blocking it- I showed them the trace and ping.
  • Then they claimed that it was an issue with cloudflare- yeah no.
  • Then they claimed it was an issue with my gear- I re-ran a trace while tunneling to another network from my SD router, worked fine
  • Next they said that I was required to use their DNS, I asked to see where in my customer agreement I was required to use their DNS (which is Google, btw) he didn’t decline to show me, but he wasn’t able to tell me where that was in the agreement, either
  • Lastly, they flat out wanted to know why I didn’t want to use “their” DNS and when I told them it was because I thought my queries we’re being were being routed through a transparent DNS proxy.
    We went around like this and ended up looping back on a few of their arguments when one disproved the other. Ultimately, I was sent to telephone purgatory.
    I’ve since subscribed to a VPN service and will route my DNS through the tunnel.
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