Is this true?

Hi ,

I found this on the free plan

Support resource: Median email response time of less than 24 hours.

Is it true ?
because if we mail to [email protected] the bot will automatically end the ticket

Where do you see this? It may be referring to the limited ticketed support available on Free (billing, account, 2FA and abuse).

cloudflare.com/plans correctly lists the support options for Free users as ‘Community forums and documentation’.

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Thanks for the reply @domjh

I am able to see it when I click on Upgrade Plan


It should be changed right ? the users can get confused

Then it should be mentioned :neutral_face:

Oh I see, that should probably be updated, yes.

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How can this said to the Cloudflare team ?

I’ve added this thread to the escalation queue.

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Any Update on this @domjh

It was passed on to the relevant team, no idea if/when we’ll hear back but they are aware.

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