Site was offline this morning. Checked now and all looks good. Trying to identify root cause to ensure issue doesn’t happen again.
Dashboard shows 0 visitors.
What error did you see when you visited your site? Respond with the error number or message like too many redirects or 525 and if the error number or message in your reply is linked, follow the link to a #CommunityTip with QuickFix ideas. If the site was offline, I suspect that is the answer to 0 visits.
WRT Is dashboard functional for free accounts?
I am not sure how the cloudflare dash being functional relates to your site being offline? There were some dashboard issues a day or so ago, track status of everything cloudflare by watching 
#cloudflarestatus or subscribing to the RSS feed at https://www.cloudflarestatus.com/
Please, don’t duplicate posts, it just slows everyone down.
Answer these questions to help the Community help you get started.
What is the domain name?
brainwavecollective.ai
Have you searched for an answer?
yes
Please share your search results url:
https://community.cloudflare.com/search?q=site%20offline%20no%20visitors
When you tested your domain using the Cloudflare Diagnostic Center, what were the results?
Unable to access, redirects me to https://support.cloudflare.com/hc/en-us
Describe the issue you are having:
Site was offline this morning for both me in Colorado (mobile) and another person in Florida (desktop). Checked now and all looks good. Trying to identify root cause to ensure issue doesn’t happen again. Dashboard shows 0 visitors, unsure if cloudflare is working.
What error message or number are you receiving?
Site was unreachable.
What steps have you taken to resolve the issue?
- Attempted to check from a different device (Failed)
- Attempted to check from a different location (Failed)
- Searched forum (no similar results)
- Checked analytics (no info present)
Was the site working with SSL prior to adding it to Cloudflare?
Yes, and was working with Cloudflare for past week also.
What are the steps to reproduce the error:
- n/a it is currently working now. Hoping to understand what went wrong to mitigate.
Have you tried from another browser and/or incognito mode?
yes.
That hostname is not being proxied by Cloudflare and points directly to an AWS IP. Cloudflare will have no data or insights into requests that don’t pass through it.
3 Likes
Thank you, this is what I was looking for. I forgot that I had set that when setting up SSL.
re: the dashboard I wasn’t seeing today’s traffic so that’s what was confusing. Perhaps there was some delay.
However, maybe more confusing is that I haven’t changed from the current DNS only > Proxied and traffic is currently showing up on the dashboard.
No, you were bypassing cloudflare, hence no traffic
Your audit log shows you added a proxied A record, https://dash.cloudflare.com/?to=/:account/audit-log which means you are now routing traffic through cloudflare, DNS Propagation Checker - Global DNS Testing Tool and you see traffic in your analytics app https://dash.cloudflare.com/?to=/:account/analytics
Hi @cloonan. I don’t expect to make any more progress on root cause, but here’s a quick update for clarification.
I have two A records and a CNAME record, all of which were put in place ~4 days ago, with the Proxy status set to “DNS Only.”
All of the following was observed prior to enabling proxy, with the initial configuration in place:
- As of a few days ago Cloudflare was showing traffic / analytics for the site
- This morning the site was unavailable for a yet to be determined reason, then came back. I’m unsure of when the issue started but I confirmed that it was unreachable at a separate location (It was actually another person who contacted me wondering why the site was unreachable).
- Cloudflare was not showing traffic / analytics for the site. It was at this point I questioned a delay in logged activity
- After ~an hour Cloudflare was showing traffic / analytics for the site
-
https://www.whatsmydns.net/#A/brainwavecollective.aishowed that DNS was not resolving for some locations. Note that at this time DNS settings had been unchanged since initial setup more than 96 hours prior.
It was at this time that proxy status was changed from “DNS Only” to “Proxied” for the 3 entries.
https://www.whatsmydns.net/ is not a particularly reliable tool for anything, least of all diagnosing DNS resolution issues.
Odds that Google has issues with it’s DNS?
Or that Cloudflare’s own DNS resolver is failing at the moment in the US?
If your site was unavailable while not proxied, the issue was likely solely with your origin. There were no reports on cloudflarestatus.com of any DNS issues and with 42m+ domains utilizing Cloudflare one would expect widespread reports of DNS resolution issues in the forum or online and there were neither. Occam’s razor then suggests the issue was with the origin.
Cloudflare analytics (beyond DNS analytics) only shows for traffic that passes through Cloudflare 
. It’s unpossible for for it to provide details on HTTP traffic for requests it doesn’t see.
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