May I ask if you’ve enabled and/or purchased some additional service which would result in such higher cost?
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
I am sorry to hear this. It sounds frustrating.
Could you please share a ticket number here with us? Currently there are still some billing issues:
Cloudflare does provide support, but their response time can vary, especially if it’s a particularly busy time or if your ticket is not flagged as critical. Hopefully, they will get back to you soon. Delays can occasionally happen, especially with a high volume of tickets or during busy periods.
