On Jan 2, I receive Cloudflare invoice and found it is much higher than the past, so I submit an urgent ticket to Cloudflare support, with my invoice. However, till now(Feb 5), the ticket is still in open status and no one answer it. During this period, I also submit a reply to urge them to process the ticket, but still no response.
So, I just wonder if Cloudflare still still actively support their customers?
May I ask if you’ve enabled and/or purchased some additional service which would result in such higher cost?
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
I am sorry to hear this. It sounds frustrating.
Could you please share a ticket number here with us? Currently there are still some billing issues:
Cloudflare does provide support, but their response time can vary, especially if it’s a particularly busy time or if your ticket is not flagged as critical. Hopefully, they will get back to you soon. Delays can occasionally happen, especially with a high volume of tickets or during busy periods.
May I ask if you’ve enabled and/or purchased some additional service which would result in such higher cost?
No. I do not buy new services
I am sorry to hear this. It sounds frustrating.
Could you please share a ticket number here with us? Currently there are still some billing issues:
Ticket number is [01311743]
Cloudflare does provide support, but their response time can vary, especially if it’s a particularly busy time or if your ticket is not flagged as critical.
My ticket is submitted one month ago(Jan 2) and set as Critical, but still no responses at all.
My colleagues in Support have indicated the details about use based billing were explained on your ticket along with details on monitoring. Let us know if you have other questions, we are here to help.