Is Cloudflare too busy to help my problem?

Dear Cloudflare billing team !
Today is 13 days from my problem happen, i tried to take a ticket on my account is #1639324, and also receive only answer is “the team so busy in this time… and i have to wait” but 13 days still not received any answer or something about my prolem.
$200 from my visa has been charged to Cloudflare but all is my mistake when add domain to use free plan.
Please look my problem and resolve it for me, i really dont want use this plan and i think you know that only mistake…

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A post was merged into an existing topic: About the mistake and being charged at my account