I opened an official ticket with CloudFlare, explaining how some TXT records (DKIM + DMARC) are not showing up, despite being configured a week ago. An urgent ticket, because it affects email delivery.
The technical details are irrelevant but after 3 days and not one but two rounds of that silly empty-email-reply-to-reach-an-actual-person we received a reply, by one “Purnima N, Cloudflare Technical Support Engineer”.
Purnima’s reply completely ignored the question, was misspelled, included an irrelevant link, and concluded with an arrogant “Your issue has been resolved”.
Is CloudFlare support only AI chatbots? Or are they honestly this incompetent? What’s your experience?