IPv6 - IPv4


We have some users accessing our website via IPv6, and since the payment provider cannot see the user’s IPv4 address, the user encounters an error during the payment process. How do you think we can solve this issue?

Example : 2001:818:e349:6f00:844f:8e9f:43fa:567b

Our user trying to buy with this ip is rejected by the payment service

It would be my pleasure to help you.

Can I redirect my customer who enters with IPv6 to IPv4, or can I assign an IPv4 to them?

The payment service on my website is compatible with IPv4, and my customers who enter with IPv6 cannot make payments.

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