IP from Germany redirected by Country US rule

General Rules
1

Hi everyone!

I’m having an issue where a request from an IP in Germany is redirected by a custom rule that checks if country is US.

The Rule is:

Field Country And Operator equals Value United States
then
Redirect to [website]

IP Geolocation is enabled.
When I VPN to Germany, it works just fine. But I have a user having issues from his specific IP, and when I check the IP, it is indeed from Germany. What could be the issue here?

3

Hi,

If I understand correctly - the user is based in Germany, but the IP is geolocating to the US?

If you have the IP address and search here in Maxmind - GeoIP web services demo | MaxMind - this will tell you what the geolocation of the IP address is currently set to…

If it is coming up in US and your user is in Germany and you believe this IP is geolocated incorrectly, then they would need to reach out to their ISP or whoever owns the IP space they are connecting from to get this geolocation corrected with Maxmind and that will then filter through to Cloudflare.

2 Likes
4

Hi Damian,

Thanks for sharing this. Interesting that MaxMind sees the IP as US while other services like ip2location would say Germany. Even the ISP is different. I guess the user would have to clear that up with their ISP then.

1 Like
5

Hi Macros,

Yes, looks like the IP owner would need to work with Maxmind to make sure this is changed.

regards,

1 Like
6

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