IP Blocked / Flagged

[diana5]

What is the name of the domain?

Ontraport

What is the error number?

Cloudflare Ray ID: 8f40227f58350ec6

What is the issue you’re encountering

Sorry, you have been blocked You are unable to access ontraport.com

What steps have you taken to resolve the issue?

Changed my IP Address, talk to support in Ontraport

What are the steps to reproduce the issue?

Log in.

Screenshot of the error

[paul32]

As the message you received clearly says: You need to contact the site not Cloudflare

Cloudflare provide the tools, site owners use them to decide who they want to block
No-one in the user community can help you with this

[diana5]

When they say site owner, do they mean Ontraport or my company directly?

I talked to Ontraport support and they said: Okay, it looks like the IP address being used is still a VPN. Do you know if the user has any privacy plugins enabled by chance? Or if they can double check the VPN has been disabled?

First of all, I don´t use a VPN, and don´t have privacy plugins installed either (at least not that I know of)… So, I don´t know what to do next.

[paul32]

If the site owners say you are using a VPN then thats the issue as they see it - they set the rules for who gets access to their site

If you are on a company PC / Laptop / Phone then talk to your IT Support and see what they can come up with as your company may have additional security setup on your device or your device may use security by default

[diana5]

Thanks Paul! Imma see if there´s something else that we can do about it.