IP Address Change

What is the name of the domain?

wadewright.com

What is the error number?

550 5.7.350

What is the error message?

550 5.7.350 Remote server returned message detected as spam → 550 5.7.1 [2a01:111:f403:c112:: 19] Gmail has detected that this message is;likely suspicious due to the very low reputation of the sending;domain. To best protect our users from spam, the message has been;blocked. For more information, go to; Why has Gmail blocked my messages? - Gmail Help 41be03b00d2f7-7a9f95eb652si5216781a12.794 - gsmtp Message rejected by: mx.google.com

What is the issue you’re encountering

Bounced outbound emails.

What steps have you taken to resolve the issue?

Microsoft technical support.

What are the steps to reproduce the issue?

Send out an e-mail.

Screenshot of the error

Regarding your title:

The IP address from your error output, “2a01:111:f403:c112::”, is a Microsoft IP address, and has nothing to do with Cloudflare.

Cloudflare cannot change it for you.

The only ones that would be able to help you, regarding your email deliveries through Microsoft Office 365, would be Microsoft.

That said, -

This error message is frequently given by Google (Gmail), when they do not see proper DKIM or SPF alignment for the specific message, when it reached their infrastructure.

I will therefore suggest that you go through all your email providers, and verify that DKIM is set up properly, with an exact match between the domain in the “From:” header and the “d=” field of the “DKIM-Signature:” header.

2 Likes

I disagree. The problem is on Cloudflare’s side because you are my Domain provider. I need you to create records on your site, then Microsoft will be updated automatically. I need to add DNS records for DKIM and SPC, but your company has locked access for me to make any changes. How do I get you to unlock my site, so I can make the changes with Microsoft’s assistance?

Wade Wright

Sorry to hear you’re locked out. DarkDeviL doesn’t work for Cloudflare. MVPs are community experts here to help other users.

Can you please share a screenshot that shows how you’re locked out?

1 Like