I’m new to Cloudflare and have tried searching the forums for this issue but couldn’t seem to find an answer that worked.
I recently added my domain braille-greetings-cards.co.uk (hosted with Namecheap) to Cloudflare. The website is working great, but I cannot send or receive emails on any of my iOS devices.
The MX record for “mail.braille-greetings-cards.co.uk” is not set to proxy through Cloudflare, and neither is the A record for “mail”. I noticed there are also A records for iMap, POP3 and SMTP which are proxied through Cloudflare by default. Should these also be set to not proxied? I have tried changing them but it made no difference.
Interestingly, MacOS Mail is still sending and receiving fine, but iOS Mail reports an account error. My mail accounts are set up using profile config files downloaded from cPanel. I have tried uninstalling the profile from my iPhone and re-installing it, but after entering my mail password (which is definitely correct) I get the message “The iMap server for braille-greetings-cards.co.uk is not responding”. I downloaded the profile from cPanel today before trying to reinstall it, so if any updates needed to be made in the profile they should be there in theory.
Can anyone help with this?
P.S. I’m visually impaired and therefore screenshots are impossible for me to read, so if people could keep to written descriptions of what settings I should look at/change that would be really appreciated. This is also why there are no screenshots of my setup in this post.
Thanks in advance for any help anyone is able to provide.