iOS 13 safari fail to pass cloudflare human verification

Hi,
my iOS 13 iPad can’t pass Cloudflare human verification when access chat-openai-com, incognito / or not
chat-openai-com needs to review the security of your connection before proceeding. it keeps loops…
but my Android/PC on the same wifi is fine.
how do I solve this problem,

Ray ID: 7856c46a3d62a337

thank you

2 Likes

I actually created this account just now to ask for help on the same issue! I use an iPad 6th Gen with iOS 15.1 but I also couldn’t access chat/openai since I get stuck on the “checking if connection is secure” and loops the same “verify if you are human” thing.

I’ve been having this issue for a day now but I can verify it has nothing to do with the connection I use since my android device works perfectly fine and enter the site normally.

I’d also add that my location is on the Philippines if that matters.

Hello, I have same problem since few days. When I’m trying to open any Cloudflare protected sites I’m just in a loop (verify if you are human) I even used Cloudflare warp on my iPhone but result is the same. I checked few browsers (Safari, Chrome, Opera, Firefox)
iOS 15.1.1

Mozilla/5.0 (iPhone; CPU iPhone OS 16_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Mobile/15E148 Safari/604.1

Getting the same issue as well. Sites that require CF verification won’t work and it’s only on two devices I have, both are phones still on iOS 14. Other phones/computers connected to the same exact network don’t have the issue but the iPhones are on the most recent iOS. It’s been like this for 3 days, USA.

We have created a ticket for this, and still nothing, they even marked it as resolved. So frustrating!

This issue has been escalated and the team are working on resolving it soon. Thanks everyone for the reports and your patience.

3 Likes

iOS 14.3 and can do nothing to login to a website because of this.

I’ve got the same issue on lots of devices with a barely old browser. Cloudflare should add a backup option for legacy devices, it’s just unacceptable that a year old browser (in my case safari for ios 15.0) can’t load a page that would work completely fine only because of the verification. many older devices are getting locked out of lots of sites.

Wow I didn’t read your reply. Thanks a lot for acknowledging the issue so quickly!

I’m having the same problem on my safari app on my ipod touch IOS 12.5

Same issue here. iOS 15.0.1

We have the same issue with a lot of users all of them are iPhone.
We are forced to disable Managed Challenge, until this is solved

Same issue here. IOS 15.7.2

I still have this problem

The team are aware of this issue and are working to resolve it. The current estimate for resolution is this week.

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14.3 seems to be working again on one website I’ve been using. I can login again. So progress is being made, thanks.

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Can confirm it’s fixed now. :smiley:

I still experience the issue on Chrome, iPhone 7 OS 13, but I do see it’s working on Safari.

Hey everyone, the fix has been released. Thanks again for reporting the issue!

@michael.s.cliffe do you experience this with Turnstile or an interstitial page?

2 Likes

@mdemoura I’m unfortunately still having the same loop problem on chrome.