I’m wondering if anybody else experienced this and was able to get their invoices corrected by contacting the support…
The other day I was trying to buy a few domains, and the process failed. So the payments were reverted, but I also apparently got the same amount of money as credits. That credit disappeared the next day from my account, but it is still on the invoice. Also, I have one more payment on there than I should have.
Example - payments should total to 45.75 and there should be no credits nor refunds:
I paid for it as a business, and I cannot explain this to the local tax authority. My accountant is pushing me to get this fixed by Cloudflare. When I contacted support, after a few messages back and forth, I got refunded one payment which made things even worse because now I also have money on my account I shouldn’t have and don’t have anything to back it with or a way to return them.
At this point, I’m scared to contact the support again, expecting it will get even worse
Anybody had better luck? Was this maybe resolved in the meantime? Any chance I can get this fixed?
Please don’t be, my colleagues in #general:billing are really nice and they can work with you to ensure this is straightened and explain what happened. No need for a second ticket, however if you share the ticket number here. My colleagues will assist you on the ticket and I’ll add myself to it to ensure we work through this with you.
I have seen your ticket and will follow up on Monday with my Finance and Bill engineering team. I remember working with you on your previous ticket regarding the refunds. I am in the middle of tallying the credits and refunds on your account right now. Since these payments are from October, I will need to escalate this to our Finance team as well. Please bear with me and thank you in advance for your patience while I assist you on this issue.
Yes, they are. I remember I made sure to capture it correctly there.
Thanks, @cf-purnima. Just to make sure things are clear: I do not want any refund - the money I was refunded do not belong to me. This was just a paperwork problem.
We have to file the taxes in the next two weeks or so. If we could work through this till then, that would be much appreciated.
Thank you for your patience. After discussions with my team, we have a work around for you and I have responded on your ticket. Please have a look and let me know there so we can proceed.
