Invoice was not found (I've lost all my files on R2)

What is the name of the domain?

example.com

What is the error message?

Try again later. The requested invoice was not found

What is the issue you’re encountering

Got unpaid bill, but cannot pay as errors, Lost all R2 buckets

What steps have you taken to resolve the issue?

  1. changed payment methods: unother credit cards (different banks)
  2. retry payment and got the same errors
  3. i’ve been unsubscribed all paid services and lost my R2 buckets without backup.

Billing issues requre a Billing ticket with Support

01323737

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Profile > Payment > Unpaid > Pay Now > Error

Screenshot of the error

Our the billing team have replied to your case :+1:

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The billing team provided me with two solutions:

  1. Delete all existing payments and re-add a new credit card.
  2. Ask my bank to verify my credit card.

The first solution didn’t work for me. I received the same error response whenever I tried to pay the overdue invoice, despite my re-added cards being valid (I used them successfully on namecheap.com today).

The second solution was also unhelpful. When I contacted my bank, they confirmed that my card is functioning properly and is ready for both domestic and international payments.

I wonder if there’s an issue with my invoice. When attempting to pay the overdue amount, I receive a POST 404 response: “the invoice_id was not found.” Additionally, the overdue amount is strangely low at only $1.7, even though my average monthly billing has been $5-10 for the past 1-2 years.

I’m almost ready to give up on resolving this issue myself and am awaiting assistance from Cloudflare. I’m worried about losing all my data due to an unintended overdue payment and forced unsubscription.

@hdformat did you let the agent on the ticket know the offered solutions did not work’?

Thank you for reply, cloonan.

I opened 2 cases. case numbers are

  • 01323075 answered by daniel
  • 01323737 answered by daniel

I have reported the issue to the billing team to check the ticket, thank you for your reply on it.
they should get back to you shortly on the ticket with an asnwer.

1 Like