Unpaid invoice while we made no use of any Cloudflare services
What is the issue you’re encountering
We tried adding a new website to our account. We had 2 websites already but none of them is using your Nameservers. Upon trying to add a 3rd website, we received an error saying that we had an unpaid invoice. Upon checking we saw you generated an invoice on April 2024, a month we made 0 use of your services. Can you please cancel the invoice so we can proceed?
What steps have you taken to resolve the issue?
Issue is account related, not related to a specific domain and this is why we have not written any domains in the field “What is the name of the domain?”
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing.
The support center simply doesn’t allow us to create a ticket… It says that the previous tickets (resolved more than a year ago) need to be closed before we can open a new one…
Hence, we ended up here trying to figure out what could work for us.
Have you tired closing the old tickets as the dashboard suggested? If they are resolved as you indicated, there shouldn’t be any need to keep them open.
Let us know if closing the old tickets allows you to open a new billing ticket.