Invoice already paid, Cannot Upgrade from Free to Pro

[propertyandthecity]

What is the name of the domain?

‘propertyandthecity.com’

What is the error number?

Internal Server Error

What is the error message?

Internal Server Error

What is the issue you’re encountering

We have a problem with switching the plan from free to pro. Support was contacted 23 Oct 2024, but there has been no response or solution to the issue. Case Number: 01242855

Billing issues requre a Billing ticket with Support

01242855

In what area can we help you?

Upgrades

Screenshot of the error

[bujangnim]

Hi @propertyandthecity,

I have pinged the billing team so someone can take a look at your issue.

[propertyandthecity]

since I paid with invoice IN-13043460 on October 22, 2024 to upgrade the plan to Pro, but until now there has been no change, it is still a free plan

[propertyandthecity]

I would like to request an immediate upgrade of my subscription to the Pro Plan. If this is not possible, I would like to request a full refund for the payment I made on October 22, 2024, with invoice number IN-13043460.

Please address my request as soon as possible.

Thank you,