Invoice already paid, but still on free plan

What is the name of the domain?

addtix.id

What is the error number?

no error number

What is the error message?

no error message

What is the issue you’re encountering

I have paid for the Cloudflare Business Plan and on the invoice shows it for duration Sep 25 - Oct 24, 2024. But currently the plan status still shows free plan. The invoice number is IN-10451971

Billing issues requre a Billing ticket with Support

01214067

In what area can we help you?

Invoice

Greetings,

Thank you for asking.

I am sorry to hear this happen to you.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team

Kindly and patiently wait for a reply

The ticket number 01214067 has been escalating to our Billing team. They will update any findings in the ticket. Meanwhile, your patience is highly appreciated.

Hi thank you for the response, since currently the plan is still on free so I can’t open the ticket page.

When there is a reply on the ticket, do I will get an email notification ? and how I can see the reply if I can’t open the ticket page?

Until now there is no notification on my email.

Hi, there is no reply on the ticket until now, meanwhile this support topic will automatically close in 5 days, is there any solution for this?

This topic was automatically closed after 15 days. New replies are no longer allowed.

Hi @gema my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

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