gema
October 4, 2024, 2:51am
1
What is the name of the domain?
addtix.id
What is the error number?
no error number
What is the error message?
no error message
What is the issue you’re encountering
I have paid for the Cloudflare Business Plan and on the invoice shows it for duration Sep 25 - Oct 24, 2024. But currently the plan status still shows free plan. The invoice number is IN-10451971
Billing issues requre a Billing ticket with Support
01214067
In what area can we help you?
Invoice
fritex
October 5, 2024, 3:57pm
2
Greetings,
Thank you for asking.
I am sorry to hear this happen to you.
gema:
01214067
Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team
Kindly and patiently wait for a reply
zakri
October 7, 2024, 1:11am
3
The ticket number 01214067 has been escalating to our Billing team. They will update any findings in the ticket. Meanwhile, your patience is highly appreciated.
gema
October 9, 2024, 3:52am
4
Hi thank you for the response, since currently the plan is still on free so I can’t open the ticket page.
When there is a reply on the ticket, do I will get an email notification ? and how I can see the reply if I can’t open the ticket page?
Until now there is no notification on my email.
gema
October 14, 2024, 4:57am
5
Hi, there is no reply on the ticket until now, meanwhile this support topic will automatically close in 5 days, is there any solution for this?
system
Closed
October 19, 2024, 2:52am
6
This topic was automatically closed after 15 days. New replies are no longer allowed.
Hi @gema my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
1 Like