Invalid Nameservers - new account

What is the name of the domain?

atjbruce.com

What is the error number?

Invalid Nameservers

What is the error message?

Invalid Nameservers

What is the issue you’re encountering

I am attempting to set up the DNS records for my new cloudflare account. The cloudflare setup is assigning invalid nameservers

What steps have you taken to resolve the issue?

I have deleted and tried to re-add the domain several times. I am not selecting a nameserver, but the default chosen by the installation is throwing an error. It seems to be a mismatch between the registrar NS and the NS for my domain? I am unable to edit either. This is a domain purchased and hosted by Cloudflare

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

Just try to remove the domain from cloudflare, and then add it back using the recommended options. It will immeditely throw the Invalid Nameservers error

Screenshot of the error

The domain is active on Cloudflare so you are not in the correct Cloudflare account where the domain is registered and have instead added your domain to another Cloudflare account, see…
https://cf.sjr.dev/tools/check?b35c19754b2949bd945663bc6f8162b3#dns

You will need to log into the account where the domain is active. If you do not see the domain listed here, then you are in the wrong account…
https://dash.cloudflare.com/?to=/:account/domains

2 Likes

The first link you sent just keeps asking to verify that I’m human.
The second link takes me to the dashboard to register a domain.
I found the google account that I originally registerd the domain from and it seems good from there.
Just a word of advice? Maybe this would’ve been good to flag as a requirement in your instructions.
I appreciate the help.

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