When trying to add a payment method to my account to pay, I get an “Internal Server Error”. This issue has been going on for weeks. No response in support tickets.
What steps have you taken to resolve the issue?
I have attempted changing browsers, disabling extensions, using incognito, using three different devices, and multiple different payment methods including PayPal, American Express, Visa, and MasterCard, all to no avail.
Billing issues requre a Billing ticket with Support
Worthy to note also that this has been going on long enough without resolution to the point where my domains are set to completely expire within the next few days. I sincerely hope I don’t have to switch providers because of this as I truly do like Cloudflare and I think this is just inconvenient all around. I just want to be able to pay.
Thank you for providing the case numbers. The cases are currently in the billing queue, and our billing team will provide an update as soon as possible.