The “Active Subscriptions” on the overview tabs say we are on the “Free Website” subscription.
The subscriptions tab under billing says we are on the “Business Plan” (which we were on until this morning and which we pay for).
When I try to update to the “Business Plan”, I get a “Internal Error setting zone to new plan. Please contact Cloudflare Support. (Code: 1225)” with the front-end sending a “ERR_SSL_VERSION_OR_CIPHER_MISMATCH” error to browsers.
We had a custom SSL loaded, it’s gone.
When I tried and buy a dedicated SSL cert, I get a “Internal Server Error (Code: 1000)” and a “Internal Error setting zone to new plan. Please contact Cloudflare Support. (Code: 1225)”
Under billing -> payment method, I am getting a “403 | You don’t have permission to view this page.”.
Something went monumentally wrong. We have been down all day. I bypassed Cloudflare’s SSL proxy and installed the certificate on our cloud provider which is why the site is serving correctly (just using Cloudflare DNS).
It’s been an absolute disaster, our production environment has been unavailable for most of the day which is hugely problematic as we are in logistics.
I hope all the information above help us get back to BAU as fast as possible.