Internal error in Cloudflare - code 1225 - can't change free plan to PRO or Business


#22

@cloonan

I am also experiencing the 1225 error code when trying to change plan to pro from free.

#1642408


#23

I managed to figure this out myself as i haven’t heard anything back from support to my message.

When trying to change from Cloudflare free to pro plan on the Cloudflare dashboard under “active subscriptions” it returns the 1225 error code and i am unable to upgrade to a paid plan.

However, if i click the my account icon in the top right corner of the screen, and select “billing”, if i then go to subscriptions, i was successfully able to change to the pro plan.

It’s quite shocking that a customer who is struggling to upgrade to a paid plan receives so little support. I want to pay for something, but i’m unable to do so and nobody is helping me.

Doubtless Cloudflare will lose a lot of money, and upset a lot of customers, because of this 1225 error code.