Intercom Error 1014 CNAME Cross-User Banned Cloudflare

[dario]

What is the name of the domain?

help.ipermoney.com

What is the error number?

1014

What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

Intercom seems to have moved their servers to cloudflare and suddenly my previously working NAME is no longer working

What steps have you taken to resolve the issue?

I tried to enable/disable the proxy but it did not make any difference

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Open https://help.ipermoney.com/

Screenshot of the error

[dario]

• CNAME, not NAME

[Laudian]

I recommend that you try to remove your domain and go through the process to connect it again.

If that doesn’t work, xou need to contact Intercom, as they need to make changes to their CF account.

[dario]

I tried but no luck. In this case should the CNAME br proxied or not?