INFOSTRADA - net::ERR_SSL_BAD_RECORD_MAC_ALERT

Website, Application, Performance DNS & Network
1

From my private home connection (WIND/INFOSTRADA recently “WINDTRE”) I have issue to reach cloudflare services via ajax request.
This issue is on all website that have DNS proxied from Cloudflare (all my website cannot save via wp-admin/admin-ajax.php getting this console error: net::ERR_SSL_BAD_RECORD_MAC_ALERT)
If i connect via phone network (iliad) everything is fine.
My collegues who use TIM or VODAFONE don’t have any issue.
I have this issue on Cloudflare dashboard too (see screenshot)!

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My websites works on my home connection only if I pause cloudflare on sites.

Can anyone help me?

2

same problem me too

3

Are you sure you are running the latest Chrome release? Can you try a different browser and a different connection on the same browser?

4

Error come on Cloudflare Dashboard and every sites use Cloudflare.
I try with every device connected to my FTTC (3 smartphone and 2 laptop).
Every device has all stuff updated.
I tried chrome, opera, Edge and firefox.
Same result.
If i disconnect from my DSL and I connect device trought (for example) Mobile Hotspot connection, everything works

5

My recommendation would be to open a support ticket as this is something the NOC would have to take a look at.

You could also technically contact the NOC directly, but I presume it won’t reply to non-network operators.

I would recommend writing the ticket number here, so that the staff here can make sure it goes where it needs.

6

Thanks for reporting this, will get the matter over to our network team to look into it.

2 Likes
7

Please submit a support ticket so our team can log and take a close look. We’ll need a certificate dump from you to further investigate.

1 Like
8

ticket id: #1882328

1 Like
9

Hi guys, I have opened ticket but anyone has answer me until now and i still have big problem from my home ADSL.
I read that other people have issue with infostrada (Wrong routing from Wind Infostrada (AS1267) - #14 by matteo).
Anyone can help me? I am in trouble because i am in smartworking due to COVID quarantine and i am not able to work on websites behind CF networks.
Thank you very much

10

Still no answer? That’s really strange.

@cloonan can you help here?

1 Like
11

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